Stockholm brings public participation online with Maptionnaire

Stockholm is one of the fastest-growing cities in Europe. Stockholmers will need to undergo and adapt to significant urban changes for years to come. To sustainably deliver large-scale development projects around the city, Stockholm’s planners have become serious about adding new, digital tools to their public participation toolbox.

Stockholm, Sweden.

Delivering housing for tomorrow’s Stockholmers is not an easy task. The city’s population is expected to reach one million by 2022. Stockholm has plans to accommodate this growth by building 140,000 new housing units. Much of the development is set to materialize around the city center and other urban nodes, which translates to extensive dialogues with local residents about urban change.

To sustainably deliver landmark development projects like Norra Djurgårdsstaden, the city planning authorities are facing a serious need to improve their public participation toolbox. Conventional, offline participation methods alone are not enough.

Stockholm, like many other local governments across the world, has started to experiment with new ways of tapping into residents’ collective knowledge to plan and build highly-livable cities. Stockholm is augmenting their participation toolbox with new digital tools — Maptionnaire included.

In their first and wonderfully visual questionnaire project, Stockholm used Maptionnaire to map residents’ ideas and opinions about public place designs in the Södra Värtan harbor area. The city plans to repurpose the area into a new waterfront neighborhood for roughly five thousand people to live and work in.

Stockholm’s urban planners immediately discovered the significant value which Maptionnaire added to their work. Maptionnaire has enabled them to have a stronger online presence and to offer people avenues of participation accessible even outside regular office hours. Moreover, the use of Maptionnaire widened the variety of backgrounds and ages of participants in the dialogue for developing Södra Värtan.

Thanks in part to Maptionnaire, the city received useful, actionable comments on how to develop their plans for the area. The results have helped Stockholm’s planners to better understand the priorities of the people.

“Maptionnaire has been so good in combining and understanding both the technical use and the people we want to have a dialog with. I am so happy with the tool. We all are!”

— Birgitta Holmström

Project Leader for Digital Dialog Participation.