A Guide to Citizen Engagement in a Master Planning Process

Collect data, communicate projects, and decide together.
Make your town planning process inclusive and engaging to create lovable spaces.

From this guide you’ll learn how to:

Organize citizen engagement during the main stages of masterplanning — preparation, proposal, approval, and implementation
Understand the benefits of community engagement — as well as identify the challenges it can bring
Use various techniques and methods to run citizen engagement activities
Save time and money by automating data collection and reporting
Communicate with residents about the proposed changes and present them spatially
Analyze engagement data and use it in the planning process
Design a master plan that takes into account the diverse perspectives of residents and stakeholders.

We’ve kept this guide practical, offering you tips and tools for successful citizen engagement and illustrating them with examples.