Platform Features
Discover the features in Maptionnaire that enable you to design and manage citizen engagement processes of various types and scales.
We’re constantly developing the platform and releasing new features. Can’t find something on this list? Send us a message about it, maybe this feature is already in deployment!
Map-based survey elements
Points, lines, and areas
Respondents can answer your questions by marking points or drawing lines and polygons on a map. The response data includes coordinates, so you can take it easily to GIS software or analyze the map data directly in Maptionnaire.
Rich data on places marked by respondents
You can combine map-based drawing questions with further questions to gather as precise spatial information as needed. Analyze map-based data based on demographic information gathered in the same survey.
Background maps and overlays
Use our built-in selection of beautiful background maps, your own maps (in WMTS, WMS, ESRI shapefile, XYZ basemap, GeoJSON, Bing, Mapbox, WFS, Vector Tile Service, and GeoTIFF formats), or draw a quick map overlay in Maptionnaire. For advanced use, you can also integrate Maptionnaire survey data with your map services.
Geobudgeting
Respondents allocate a budget and mark on the map where different budget items should be located. If you’re interested in running a participatory budgeting project, Maptionnaire offers a dedicated solution for you.
Select map
Ensure respondents provide the data you need by predefining response options on a map with points, lines, polygons, or grids. You can also upload your own shapefile with desired locations.
Pop-up map
Add click-to-open pop-ups on your map features, allowing you to include additional details or ask clarifying questions about specific locations.
Zoom in and reply-activated map-jumps
Focus your survey on a specific location on the map or direct respondents to view different maps according to their answers (for example, zip code).
Place-based discussion
Inspire residents and stakeholders to share their thoughts about specific areas or plan features with each other.
Response area restriction
Direct where respondents can provide input by adding a masking layer on a map. This lets you guide responses to specific areas or exclude certain areas from consideration.
General survey elements
Unique survey flows with conditional questions
Skip one or more questions or branch your questionnaire based on the respondent's earlier survey response.
Budgets and polls
Ask respondents to allocate budgets and vote in polls using dedicated question elements.
Immediate feedback
Allow respondents to see what others marked on the map and use our discussion feature to start conversations.
Visual communication
Images are often more effective than words. You can use images as answer options, as backgrounds or in the main content. Video clips, icons, and GIFs are also supported.
Accessible engagement
We have been awarded A/AA ratings in WCAG 2.0 evaluations by a third party. Our platform supports textual, visual, and audio communication.
Photo, video, and audio as answers
With the File upload element, you can ask respondents to answer by taking a photo or sending in a video or audio message . This helps you gather versatile information, as well as makes the survey more accessible.
Detailed questionnaire metadata
Know the habits of your respondents and improve your engagement practices: track how long the respondent took to answer, what device they were using, and whether they made it to the end of the survey. You can also see which questions were most popular.
Translation
Translate surveys to any number of languages with our handy translation tool.
Optional and mandatory questions
Decide which questions are mandatory and which are optional.
Reusable survey designs
Save time by reusing and editing your previous surveys to easily maintain data comparability.
Various types of questions for surveys
Design your survey using any or all of the following: multiple-choice questions (choose one or choose many), open question, Likert scale, slider, date picker, checkbox, number question, and range question.
Easy-to-use editor
Our interactive questionnaire builder is easy and fast to use. No coding skills are needed.
Project communication
Unique survey flows with conditional questions
Skip one or more questions or branch your questionnaire based on the respondent's earlier survey response.
Budgets and polls
Ask respondents to allocate budgets and vote in polls using dedicated question elements.
Immediate feedback
Allow respondents to see what others marked on the map and use our discussion feature to start conversations.
Visual communication
Images are often more effective than words. You can use images as answer options, as backgrounds or in the main content. Video clips, icons, and GIFs are also supported.
Accessible engagement
We have been awarded A/AA ratings in WCAG 2.0 evaluations by a third party. Our platform supports textual, visual, and audio communication.
Photo, video, and audio as answers
With the File upload element, you can ask respondents to answer by taking a photo or sending in a video or audio message . This helps you gather versatile information, as well as makes the survey more accessible.
Detailed questionnaire metadata
Know the habits of your respondents and improve your engagement practices: track how long the respondent took to answer, what device they were using, and whether they made it to the end of the survey. You can also see which questions were most popular.
Translation
Translate surveys to any number of languages with our handy translation tool.
Optional and mandatory questions
Decide which questions are mandatory and which are optional.
Reusable survey designs
Save time by reusing and editing your previous surveys to easily maintain data comparability.
Various types of questions for surveys
Design your survey using any or all of the following: multiple-choice questions (choose one or choose many), open question, Likert scale, slider, date picker, checkbox, number question, and range question.
Easy-to-use editor
Our interactive questionnaire builder is easy and fast to use. No coding skills are needed.
Participatory budgeting elements
Voter authentication
You can ask voters to authenticate themselves (using their email address) to submit ideas and votes. For users from Finland, we also offer participant authentication via Suomi.fi.
Transparent results
Communicate the project outcomes on the same PB project page.
Clear voting process
Set up voting for the proposals: display the details of each proposal and show the proposals on a map.
Easy process management
Collect ideas from residents via a dedicated survey. You can split, merge, and edit these ideas before publishing them as proposals to be voted on.
PB project page
Build a webpage to host all activities and information about your participatory budgeting project.
Marketing & Outreach
Custom branding
Make the webpages and questionnaires an extension of your organization: include your branded colors, logos, and images.
Respondent authentication
You can ask respondents to authenticate themselves (via email, Google, or Facebook) to answer surveys or submit votes — or use password protection.
QR codes and short links
Create a QR code or a short link to your Maptionnaire survey or webpage for faster sharing
Moderation
Manually hide obscene answers and comments.
UTMs for tracking
Include UTM tracking links to understand which outreach channels perform the best.
Made easy for panel companies
Hire a panel company to extend your outreach. Maptionnaire’s Panel tracker functionality makes it easy for panel companies to track which respondents have already responded to the survey.
Translation tool
Create multi-language questionnaires and webpages easily by translating yourself or outsourcing to a third party. Minimize errors by translating each element side-by-side.
User-friendly interface
Maptionnaire provides a user-friendly respondent interface and supports a broad range of devices.
Social media sharing buttons
Make social sharing easy to get bigger outreach for your survey and project pages.
Analysis & Reporting
Word cloud
Analyze qualitative data you get from answers to open questions. The Word cloud visualizes the frequency of the words used in answers to open questions. You can also exclude some words (like articles and prepositions) for better results.
Dashboard
Monitor the performance of all of your engagement activities with a visual customizable dashboard.
Automated reporting and public hearing
Automatically send a PDF with the resident’s comments to the town hall and the respondent. Standardize the way the report looks and what data is collected.
Data export
You can always download your data as an Excel spreadsheet or as shapefiles/geoJSONs, allowing you to take the results to other GIS and analysis tools.
Heatmaps & visualizations of your data
Make impactful heatmaps and other map-based visualizations of your data in less than a minute — and download them as high-quality image files. No GIS knowledge is required.
Advanced data analysis
Filter the data, visualize trends and hotspots, and access individual location comments. Ready-made graphs of non-geographic response data are available in-app to support analysis and reporting. You can analyze the data of each map layer separately.
Security & GDPR
Respondent response management
Respondents can edit and delete their answers from surveys and pages if they logged in.
Two-factor authentication (2FA)
Secure user logins within the organization by enabling two-factor authentication.
Secure hosting
We host all projects on secure cloud hosting (AWS, Ireland) and provide a unique URL for your project.
Data security
Customer and respondent data is treated as highly confidential information. Data is encrypted at rest and during transfer. Application servers and databases make regular encrypted backups with daily, weekly, and monthly retention policies. More information on security and compliance here.
GDPR Compliance
Maptionnaire is fully GDPR-compliant. We also provide you with tools for consent and privacy management to make your surveys and projects compliant with data legislation in the EU and globally. More information on security and compliance here.
Support
Instructions in Maptionnaire
In Maptionnaire, each setting is accompanied by a ? symbol, under which we have hidden instructions.
Detailed online guide
Look through the articles in our Help Center to learn everything from the basics to more advanced use of Maptionnaire.
Responsive technical team
Maptionnaire is actively developed based on customer needs. Feel free to communicate your ideas to us, and they will be forwarded for consideration by our development team.
Onboarding & training
Each standard subscription starts with an onboarding session. We also offer additional onboarding, training, and masterclasses to help your team master the platform.
Awesome support channel
We value all feedback and ideas and provide technical support via email & video call. We’ll get back to you within 48 hours.
Consulting
Want help in designing a survey? Need to find someone to create a clear report on survey data? We can help you.
Data compatibility & integration
API
Establish secure connections between Maptionnaire and your other software.
Data storage
After your subscription expires, we retain all your data and projects for 90 days, giving you time to reassess your public engagement needs.
Use your own maps
We currently support the following formats: WMTS, WMS, ESRI shapefile, XYZ basemap, GeoJSON, Bing, Mapbox, and WFS.
Data export
You can export survey results in different formats, including Excel, shapefile and geoJSON.
API enabled response data service
Improve your service responsiveness by sending map-based feedback directly to your own server in real time.
Mapbox integration
Use the maps and styles you create in Mapbox in your questionnaires.
Internal process management
Automating registry processes
You can opt for each survey respondent’s feedback to be automatically directed to the municipal registry.
Audit
Need to keep tabs on who has done and accessed what in your team? Download a report of all actions in your workspace.
Panel company integration
Working with a panel company? Maptionnaire enables the use of individualized links and transfer of data to the panel company if needed.
Testing before launch
It’s always best if you can test your surveys with a representative group of people before launch. Edit your surveys based on the feedback you receive, and then hide the test data.
Brand management
Upload your logos, images, maps, and documents to your workspace, and they are ready to be used in all of your projects. You can also create templates of surveys, pages, and other engagement processes that can be copied and edited.
Access control
While we’re big on encouraging collaboration, sometimes you do need to restrict who can see and edit resources. This is easy: you can create project sub-groups and allocate different permission levels to users.
No membership limit
There’s no need to share login details as the number of members per workspace is not restricted.
Content collaboration
All surveys and pages are created in a secure, invitation-only workspace that just you and your colleagues can access. Once you have been invited to the workspace, you can view and edit all of its content.