Your Hassle-Free Community Engagement Platform

City planning professionals, municipal leaders, consultants, and researchers — anyone from the private or public sector who is working with citizen engagement and the built environment. Our community engagement platform has been used in a variety of projects, such as neighborhood development, green energy transition, masterplanning, and participatory budgeting. Check out the stories from our customers to get a better grasp of Maptionnaire’s use — or schedule a personalized demo with our team who will walk you through the platform and example projects.

You get access to Maptionnaire immediately after signing the contract (or on an agreed date). We’ll organize a comprehensive onboarding for your team within the same week. What happens next depends on your project and organization, but it usually takes only a few days to create a survey and a webpage (but plan some time for testing).

All annual subscriptions include a 60-minute onboarding session, and you can always contact our support for additional help. In addition to our online help center and tutorials, we also offer additional masterclasses and training if you want to advance your skills.

No, Maptionnaire is entirely browser-based — both for admins managing citizen engagement and respondents interacting with webpages and surveys.

There is no limit to the number of participants in Maptionnaire. The actual number of engaged people largely depends on the project and its context. Some of our clients engaged more than 40.000 people, while projects from small rural communities have engaged around a couple hundred people.

You can add the necessary demographic questions to the survey. Our analysis tool enables you to filter map-based and other answers based on the background questions. Remember that it is difficult to achieve full representativeness just with one digital channel, so we recommend also arranging in-person community engagement workshops, where you can use Maptionnaire too.

Maptionnaire’s admin interface is available in 5 languages (English, Finnish, Swedish, German, and Dutch). You can translate the webpages and surveys you create in Maptionnaire into more than 40 languages. If your target language is not available, we’ll add it to the service — just let us know. We have an in-built tool that makes translating surveys and pages easier. You can translate them yourself or invite a 3rd-party service with secure access.

Yes, we treat privacy and security seriously, so our services are GDPR-compliant. We also provide consent management tools to make sure your engagement activities comply with the target privacy legislation. You can read more about our privacy and security practices here.

Maptionnaire is committed to compliance with legislation and standards governing data security, privacy, and accessibility, both in the European Union and globally. Maptionnaire is developed with the assumption that the service can, and will, be used to collect personal information, including sensitive personal information. Maptionnaire has implemented technical and organizational controls in accordance with the ISO27001 standard for information security management. Maptionnaire also conducts regular security reviews and penetration testing by accredited external reviewers. You can find a non-exhaustive list of some of the most important controls in place here.

Absolutely! Maptionnaire is often used for youth engagement, and its interactive mapping and gamified elements are loved by kids and teenagers. Usually, they don’t experience any problems navigating the map — on the contrary, visual and spatial communication is easier for kids who are not so keen on reading and writing just yet. Non-tech-savvy adults might need some assistance: make sure to include clear instructions on how to participate (or even a test round). You can also set up complementary in-person engagement stations in libraries or city halls. Our experts are more than happy to help your team plan your next survey with these factors in mind.

Absolutely! With our citizen engagement platform, you can collect data during a workshop, discuss data collected with Maptionnaire, or co-design and brainstorm engagement activities with stakeholders. Here are more ideas for engagement workshops!

Mapping features are the core of the Maptionnaire platform and therefore most of them are included in all subscriptions. The only exceptions are the Geobudgeting and Real-time feedback map features, which are available as add-ons.

No, using Maptionnaire doesn’t require any GIS knowledge. But if you want to bring in your own map or perform advanced analysis of the results in different software, you need some GIS expertise. Our support staff is always happy to help you with any questions, and we also provide additional training and consulting if needed.

OpenStreetMap-based MapTiler and Mapbox maps are available in all subscription levels. You can use maps in WMS,WMTS,WFS,XYZ, shapefile and geoJSON formats. We use the WGS84: EPSG 4326 coordinate system, but WMTS maps and shapefiles can be in any coordinate system

You can draw your own simple map layer showing locations, areas, or lines and add it to your questionnaires.

In order to mark a place on the map, respondents need to just click the location. If they want to move on the map, they can drag it with their cursor or use our address search and zoom functionalities. You can also enable respondents to jump to a specific place on the map by setting up a multiple choice question (e.g. a list of neighborhoods) that zooms them to the correct area.

Maptionnaire surveys work with both desktop and mobile devices, and map functionalities can be combined with text, images, video and audio clips for additional instructions and cues. In general, map-based questionnaires make it easier to take in complex ideas about plans and changes.

Respondents can access Maptionnaire surveys and webpages from any device — desktop, laptop, tablet, or smartphone. We support most common web browsers. For Maptionnaire users preparing surveys and webpages, we recommend working on a laptop or PC for the best results and to use Google Chrome.

Maptionnaire surveys and pages are fully accessible, with the exception of map-based elements. Our compliance with the guidelines of the WCAG 2.1 has been evaluated by an independent accessibility testing company, who gave our platform AA grading.

Digital maps are not accessible with screen readers, which is why they are exempt from most accessibility legislation. To make your survey fully accessible, we recommend always including an alternative text-based question with every map-based question. We welcome feedback on our performance and are always striving to improve the service we provide. You can read about our service accessibility here.